Terms & Conditions - Vacation Rental AgreementRed River Real Estate, LLC
Vacation Rental Policies
Reservation Requirements: Guests making reservation must be at least 21 years of age, must be able to show proof of age at any time during stay, and agree to the Terms and Conditions of Red River Real Estate's Vacation Rental Agreement. Red River Real Estate reserves the right to refuse service to any person or party.
A 25% non-refundable reservation deposit is required and will be applied to the total amount due. The final payment is due 60 days before your arrival date and is non-refundable at that point. The final payment will be billed to your credit card on file unless other payment arrangements have been made. Please note if the 60 day final payment falls on a Saturday, Sunday or a holiday it will be charged the last business day prior to your final payment date.
Forms of Payment: Visa, Master Card, Discover, Check, Money Order, Cashier’s Check, Electronic Check
Confirmation: You will receive your reservation confirmation via email. Should you prefer another method, please let us know. We know that mistakes can happen so please be sure that once you receive your confirmation that you verify the accuracy of the reservation. Any errors must be directed to Red River Real Estate within 3 days after booking. After 3 days then the reservation information will be considered as accurate and no changes will be made. Any changes to your reservation after 3 days are made at Red River Real Estate's discretion. Upon approval, a $50.00 change of property fee/change of dates fee will be applied to your reservation.
Please make note that Red River Real Estate has nightly minimums for our guest stays. The following is a guideline for the minimum requirements.
Christmas has a 4 night minimum (with the exception of A Frame #7 and River Rock Lodge-5 night minimum).
Spring Break has a 4 night minimum (with the exception of A Frame #7 and River Rock Lodge-5 night minimum).
Summer has a 3 night minimum
Memorial Weekend, 4TH of July, Labor Day, Presidents Weekend and Martin Luther Weekend has a 3 night Minimum
Spring and Fall Slow season has a 2 night minimum
If you require fewer nights during non Holiday seasons, please call our office at 800-453-3498 to see if the home you are interested in allows fewer night stays.
Day of Arrival: Check-in begins at 3:00 pm on the first day of occupancy. You'll need to check-in at our office at 420 E Main St where we will go over our house policies and receive keys.
A valid credit card must be provided at the time of check-in to hold for any damages beyond what our damage protection insurance covers (please see Damage Protection Insurance paragraph for more information) or for missing property that may occur during your stay. Each property is inspected prior to arrival and once again after your departure.
Late Arrivals: If you will be arriving after 5:00 pm, call us at 1-800-453-3498 to notify us of your late arrival and for our after-hours procedures.
Early Check In: Due to our Quality Control Procedures that we implement with each property on the day of our guests arrival, there are no check in's before 1:00 without prior arrangements being made with our Guest Relations Department. If these arrangements are made there will be an additional charge of ½ nights rent added to your reservation. Our check in time is 3:00 or later. However, if we are able to accommodate you and your party between 1:00 and 3:00 we will make every effort to do so. We do not guarantee check in time at 3:00 during our busy Peak Seasons.
Day of Departure: Check-out time is on or before 10:00 am on the final day of occupancy. Please lock up the house and return the keys to our office at the front desk or if you leave before 8am, keys can be placed in the drop box located on our front porch.
Please be aware that there no refunds for early departures.
Late Check Out: Please know that it is our desire to try and accommodate your needs when possible. If you need to have a late checkout, please schedule with our Guest Relations Department. There will be a late checkout fee of 1/2 nights rent added to your reservation.
- The 25% Rental Deposit is Non-Refundable.
- Cancelations must be confirmed in writing.
- Cancelations made within 60 days of arrival will result in loss of all monies, and any claims must be taken up with the travel insurance company, if a policy was purchased. Trip Interruption/Cancelation Insurance is strongly recommended.
- Any reservation that has been canceled and reinstated is subject to a $50 reinstatement fee, to be charged at time of reinstatement.
There are no refunds for early departures. Travel/Trip interruption insurance is strongly recommended. Don't let an emergency cause you hardship on your trip.
Travel/Trip Interruption Insurance: Red Sky Travel Protection Insurance is available through Red River Real Estate LLC., which covers cancelation or interruption of your stay, travel delay, baggage delay, rental car damage, and emergency/medical expenses incurred during your stay. This plan is optional but we strongly recommend it. In case of any unforeseen events, this insurance helps protect your vacation investment (Please read our Cancelation Policy). For questions concerning the travel insurance or to make a claim due to a cancelation, please call Red Sky Travel Insurance directly at 866-549-5283. The insurance premium is 7% of the total and is non-refundable or non-transferable.
Damage Waiver: This is a Vacation Rental Damage Protection Plan: This Vacation Rental Damage plan will be included in your reservation and covers unintentional damages to the rental unit Interior/Exterior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $500. Any damages that exceed $500 will be charged to the credit card on file.
Cleaning Fee: Our Cleaning Staff are independent contractors that work for Red River Real Estate. A cleaning fee will be added to all reservations, the fee varies depending on the size of the property. This is a applied for cleaning and laundry services upon departure. To avoid an extra cleaning charge please wash the dishes and leave the property in a neat and orderly conditions and all trash is taken out. Our contracting companies will charge us an extra fee of $100 if these things are left for them to do upon departure and we will pass this fee back to our guests on the credit card on file.
Pet Policy: Most of our homes are non-pet homes. We have select units only that do welcome pets. All pets must be authorized prior to bringing them. If a pet is brought to the premises of a unit that does not allow pets, there will be a $500.00 pet fee per pet charged to the credit card on file plus cleaning and/or repair charges as well as immediate eviction with no refund.
For units that do welcome pets, the following applies: Guests bringing pets must declare all pets that will be in the unit. There is a $50 nonrefundable pet fee per pet with a 2 pet limit. Pets must be well behaved and kenneled while guests are out of the unit. Please clean up the yard after your pet so it makes the next stay more pleasant. If we have to clean up after your pet then there will be a $100 fee charged for this clean up service.Smoking Policy: No Smoking is allowed in any of our properties at any time! Smoking is permitted outside and away from the home. Please dispose of cigarette butts in the proper location. Should there be any smoking detected in the cabin, there will be a $500.00 fine charged to the credit card on file.
Occupancy: Our homes are set with the occupancy that we deem suitable for this home. Occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children. We do not permit the use of air mattresses, cots or other temporary sleeping arrangements in the units. Bringing more than the occupancy allows will result in possible removal from the property with forfeiture of all monies paid.
Firewood: As a courtesy to our winter guests a ration of firewood has been provided at the home upon check-in, additional wood may be purchased through our office if you should run out; during the summer months wood is not provided to any of our homes, however, if you would like to purchase some wood for your stay, please contact our office for more information. For stays of 4 nights or more please call our office to see if extra fee applies.
Keys: All keys obtained from Red River Real Estate must be returned or a $20.00 replacement fee will be charged per key not returned.
Peak Fitness Gym Access: (For select homes that offer gym membership) Some homes have purchased memberships to the local gym as an added amenity. The guest and all in their party agree to release Red River Real Estate and Peak Fitness Center, LLC of all liability and agree to sign a waiver provided at Peak Fitness Center. The guest is responsible for the proximity key card on keys. If card is lost or stolen the guest agrees to pay a $20.00 lost key fee. If you are a late arrival you agree that acceptance of the gym key is agreement to these terms and conditions.
Specials: Specials and discounts are offered on our website. Specials are subject to change without notice. You must mention the special at the time of booking for it to be valid. We will not be able to add discounts or special offers after the transaction has taken place.
Conduct: All Guests are responsible for the home that they are occupying. Red River Real Estate is acting as the agent on behalf of each individual homeowner and we ask that you treat each cabin, its furnishings and its exterior surroundings with the utmost respect.
- House parties are not allowed and will not be tolerated.
- No firearms or fireworks will be discharged on any property.
- Respect for surrounding neighbors' privacy by not trespassing on their property unless specifically invited as well as keeping music, voices and any said noises to a reasonable level as not to disturb anyone.
Proper Transportation: Some of our properties do require snow chains or 4-wheel drive because of location and precipitation. Please prepare accordingly or you may find you and your guests without access to transportation. Red River Real Estate makes every effort to ensure accessibility to each home; however, any attempt does not forfeit the need for snow chains or 4 wheel drive.
RV's: In accordance with the ordinances of the town of Red River, no RV parking is allowed on any of our properties. There are several RV parks for your convenience. If any RV parking is found at any of our homes, you will be asked to remove the RV immediately. Please help us comply with the town of Red River by parking any RV’s at the proper locations.
Right of Entry: It is not our desire to disturb guests during their stay; however understand situations occur that may require entry to the property. Therefore; guests acknowledge, understand and agree that Red River Real Estate reserves the right to enter the property at any time to investigate disturbances, check occupancy, check damages, make repairs, alterations and improvements, as we deem necessary.
Terminations and substitutions: Red River Real Estate strives to provide you the home of your choice. However there are times that unforeseeable events may arise that causes changes to be made that are out of our control. This may include the sale of a property, a property no longer offered in our rental options, mechanical failures or frozen water lines just to mention a few. If a situation occurs that makes the home uninhabitable Red River Real Estate reserves the right to move a guest to an available property. This does not result in a credit or a refund. We will make every attempt to provide a property comparable to what you originally rented.
Repairs and Service Calls: Red River Real Estate cannot guarantee against mechanical failure of heating, Hot Tubs, Sauna Steamer Rooms, TV's, Satellite Receivers, DVD players, WiFi modems or other appliances. Please report any equipment that is not operating properly. Red River Real Estate will make every effort to resolve the problem as quickly as possible. All maintenance repairs must be reported to Red River Real Estate between 9 AM and 5 PM. Guest(s) understand and agree that Red River Real Estate or its repair people might need access to the cabin for the purpose of making the repair.
Left Items: Red River Real Estate is not responsible for any items left in the home after your departure. Please notify us of your left item and we will make every attempt to locate it and return it to you. All unclaimed items will be donated to our local charities.
The information provided via our website is believed accurate but not guaranteed. We have made every effort to ensure that all the information is accurate and current; however the possibility of errors and omissions do exist and Red River Real Estate is not held liable for these errors and omissions. If errors are brought to our attention Red River Real Estate will make corrections immediately.